Introduction

At The Gathered Garden Studio, your trust matters deeply to us. This Privacy Policy explains how we collect, use and care for your personal information when you visit our website, subscribe to our emails, or purchase artwork from us.

We only collect what we need to run our studio thoughtfully and responsibly; to fulfil orders, stay in touch with you, and continue sharing our work in a meaningful way.

If you have any questions at any time, you’re always welcome to contact us.

Who We Are

This website is operated by The Gathered Garden Studio, run by artist Lisa Unwin.

When we refer to “we”, “us” or “our”, we mean The Gathered Garden Studio.
When we refer to “you”, we mean you as a visitor, customer, or subscriber.

What Information We Collect

We collect personal information only when it’s necessary and relevant. This may include:

Information you give us directly

• Your name and email address (for newsletters or contact forms)

• Billing and shipping details (when you place an order)

• Payment confirmation details (payments are processed securely by third parties)

• Any information you choose to share when you contact us

Information collected automatically

When you browse our website, we may collect:

• Device and browser information

• IP address

• Pages visited and interactions with the site

This helps us understand how our site is used and improve your experience.

How We Use Your Information

We use your information to:

• Fulfil and deliver artwork orders

• Communicate with you about purchases or enquiries

• Send newsletters or updates (only if you’ve opted in)

• Improve our website and services

• Meet legal and accounting obligations

We never sell your data.

Email Communications

If you subscribe to our mailing list, we’ll occasionally send you emails about:

• New artworks

• Limited edition releases

• Studio notes and seasonal reflections

You can unsubscribe at any time using the link at the bottom of our emails.

Marketing & newsletters

If you sign up to receive emails, you’ll hear from us about new artwork, limited editions, and occasional reflections from the studio.

You can unsubscribe at any time using the link in any email.

How your information is shared

Your information is shared only when necessary, including with:

• Shopify (our ecommerce platform)

• Payment processors (to securely handle transactions)

• Print and fulfilment partners (such as WhiteWall, where applicable)

• Email service providers (for newsletters you opt into)

All partners are required to handle your data responsibly and in line with data protection laws.

How Your Orders Are Fulfilled

Artworks purchased through our website may be produced, framed and shipped by our trusted professional partners (such as WhiteWall), who only receive the information necessary to fulfil your order securely.

How Long We Keep Your Information

We keep personal information only for as long as necessary:

• To fulfil orders and provide customer support

• To meet legal, tax, or accounting requirements

Your Rights (UK & EU Customers)

Under UK GDPR and EU GDPR, you have the right to:

• Access the personal data we hold about you

• Request corrections

• Request deletion of your data

• Withdraw consent for marketing emails

• Request a copy of your data (data portability)

To exercise these rights, please contact us using the details below.

Cookies

Our website uses cookies to:

• Ensure the site works properly

• Understand how visitors use the site

• Improve performance and experience

You can manage or disable cookies through your browser settings.

More detail can be found in our Cookies Policy below.

Legal & Regulatory Information

(The following sections are required for legal and regulatory compliance, including Shopify checkout use.)

Third-Party Services

We use trusted third-party providers to help operate our website and fulfil orders, including:

• Squarespace (website hosting)

• Shopify (checkout and order processing)

• Payment processors (such as Stripe or PayPal)

Our store is hosted on Shopify Inc., which provides the ecommerce platform that allows us to sell our products and services. Your data may be stored through Shopify’s data storage, databases, and applications. Shopify stores your data on secure servers behind a firewall.

Payment information is processed securely by third-party payment providers and is never stored directly by us.

These providers only access information necessary to perform their services and are required to protect your data.

Marketing, Analytics & Advertising

We may use analytics tools and marketing services to understand how visitors interact with our site and emails. These tools may use cookies or similar technologies.

If you are located in the UK or EU, these activities are carried out under our legitimate interests, as permitted by GDPR.

International Data Transfers

Your information may be processed outside the UK or EU by trusted service providers. Where this happens, we rely on approved safeguards such as:

• UK GDPR adequacy regulations

• Standard Contractual Clauses approved by the UK ICO or European Commission

Children’s Data

Our website and services are not intended for children under 16, and we do not knowingly collect data from children.

Security

We take reasonable steps to protect your personal information. However, no online transmission is ever completely secure, and we encourage you not to share sensitive information via unsecured channels.

Contact

If you have any questions about this policy or your data, please contact:

Lisa Unwin
The Gathered Garden Studio

hello@thegatheredgardenstudio.com

Cookies Policy

This website uses cookies to ensure it works properly and to help us understand how visitors interact with it.

Cookies may be used to:

• Remember preferences

• Enable ecommerce functionality

• Gather anonymous analytics data

You can disable cookies in your browser settings at any time. Please note this may affect how the site functions.

For more information about cookies used by Shopify, visit:
https://www.shopify.com/legal/cookies